Headphone After-sales Service Competition of Mainstream Brands
hewie1980
28 Lipiec, 2010 14:02
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As more and more people become to choose their own portable audio players, the headphone products have been high-focused naturally. General Knowledge about your Great cheap bags online Because of the problem of producing cost, manufactures generally reduce the quality of collateral earphones. The sound quality can not satisfy customers` demand. Therefore, customers who have specified requirement of earphones start to search the high-quality earphones made by a third-party to replace the original ones. Although the construction of earphones is less complex than sound boxes, its failure rate is no less than sound boxes. Broken string, audio deviation and lost unit are the common phenomena, and those are not only happen to low-tech quality headphones, but also to hi-tech headphones.Bargains at the Most Competitive Price! Get totes bags for '50s!
Reviewing the past, we just 3.15 next year will talk about the topic: "How is headphone product post-sale circumstance?" Based on this, our market situation after ten mainstream headphones brand interview, let us have a look the headset market &sales situation exactly how. Within one year from the day they bought it, users in the iron triangle can have the quality guarantee for free of their headphones on the condition that they are not man-damaged. Meanwhile, users don't have to provide the invoice and can have access to warranty protection just with their receipt and headphone. This method has saved some investment for users virtually. About maintenance methods, you can sent the headphones to the store, or mail them to the maintenance center, the two methods are choosen at random. After-sales service of ATH products is trustworthy. In addition, when you are repairing ATH headset, you doesn't need to present a formal warranty invoices because receipts and warranty cards are enough. For users this is quite real.
Sony users will enjoy the warranty service in six months after they buy the product. According to dealers, they do not directly give after – sales service. Consumers need to go to the designated service point of Sony by holding formal purchase invoices. Even this cause some inconvenience to users, but for the rigorous style of Japanese enterprises, such channels can control road changing products conditions well. In Sony`s opinion, headphone is easy-broken product, so in the early time Sony headphone has no free-repair service. In recent years, the warranty period is added to Sony's full line of headphones, but the only 6 months warranty has a big gap while compared with Sony cameras, the warranty period of which is two years (registration is required).
When the users buy AKG headphones series, they can enjoy a two-year free warranty service, this is the small number of two-year warranty headphones brand after the Sennheiser, it is very convenient for the users. As to places for repairing, AKG adopts the principle of "have your headphones repaired where you bought them", so it is rather convenient for those who bought their headphones at physical stores. The insurance card of AKG earphones are very distinguished which have the steel seal by the distributors which can avoid the occurrence of forfeit products to the largest extent. Now AKG`s after-sale service is very quick. Customers can exchange for a new one immediately without waiting, if the products really have quality defects. Users can have after-sale services with their warranty cards and receipts at the place they bought their headphones. Each headphone has its number for record and there is a clear guarantee time on each warranty card. Consequently, it is quite economical to consumers.
Beyerdynamic` s users enjoy one-year`s free-repair service for non-man-made damages. Receipt and guarantee card are need for free-repair and there is no need for invoice. Now, the agencies of Beyerdynamic earphone products are on their changing period and the specific guarantee term is unclear. Grado headphones users enjoy one-year free guarantee service only carrying receipts and guarantee cards with them. As to the invoice, it is unnecessasry in Grado's after-sale service, which can be trusted by the customers.
From the investigation, we can find that all the brands have reach the standard, even some of them have extended their free-repair policy, such as Sennheiser and AKG who have increased their free-repair time to two years, which basically satisfy the common users` total using requirements and make customers more happy to buy it. To points on the headphone factions, the U.S.system and European products are rather good in the after-sale, but Japanese brands on sale are obviously average. Besides Japanese Triangle, Japanese Sony has reduced its free-repair time to six months, and maybe it is related to the manufacture`s orientation to the products.
